Friday, January 14, 2011

Warning: Don't Buy InvisibleShield from Zagg

Shortly after I bought my iPad last year I bought the only screen protector that was initially available.  It's called InvisibleShield and it's from a company called Zagg.  Here's a link to the original review I wrote about it.  As with so many consumer goods, everything was fine with it...until I made a replacement request.

You may recall that InvisibleShield was very high-priced (and still is).  I hated all the smudges on the screen and was willing to pay the premium though, particularly since they hyped a lifetime replacement warranty.  Earlier this week the protector got scratched and now needs to be replaced.

I just tried to get a new one and discovered two annoyances with their replacement policy.  First, they charge you the full amount, as if you're a totally new customer, and then promise to reverse the charge a day or two later.  Huh?  I asked the customer service person why and she had no reason.  It's just how they do business.  Second, and even more aggravating, they insist that you to ship your torn protector back to them.

No, I'm not going through the hassle of making sure my credit card charge is reversed and then running to the post office to send them a torn piece of plastic.  It's much easier for me to just stop by Fry's and get a new screen protector for $10.  (Btw, I neglected to mention that Zagg also charges $4 shipping for warranty replacements.)

Very disappointing.  I can't get my $30 back but hopefully I can convince you to not buy anything from Zagg.  They won't get another nickel from me.  These guys could really learn a customer service lesson or two from Zappos.


  1. thanks for the tip. i was about to buy a zagg but now ill definitely find a different one!!!!

  2. I bought one of these last year and haven't had a problem. I didn't know I'd have to go through this process for a replacement when it tears though. Wish I would have known that before and I would've bought something else.

  3. Thanks for tip! I will steer clear as well! I HATE bad customer service! Arghhhhhhhh!